Retail facilities maintenance with one number to call, in every state.
Reactive call outs, make safe, planned preventative maintenance and general repairs across the store fleet, through one accountable team.
Facilities maintenance for a retail fleet covers reactive call outs when something breaks, make safe work, and planned preventative maintenance so it breaks less often. Nextage provides both across Australian store fleets through one accountable team, using licensed trade partners where the work requires a licence, with photo close out on every job. Delivered in every state and territory.
At a glance
- Reactive maintenance
- Unplanned work after a fault is reported
- Preventative maintenance
- Scheduled servicing before a fault happens
- Start the schedule with
- Anything with a compliance date, then plant that is costly to lose
- Licensed work
- Electrical, plumbing and refrigerant handling, by licence holders
Sources and detail: Reactive or preventative maintenance for a store fleet, and how to run both
The problem
- Every state has a different list of trades and nobody knows who to call on a Sunday.
- Repairs are closed out with a phone call, so there is no record of what was done or what it cost.
- The same fault keeps coming back because nobody is looking across the fleet.
What's included
- Reactive call outs and make safe, logged from report to close out
- Planned preventative maintenance schedules per store
- General repairs: doors, roller doors, fixtures, fittings, ceilings and minor building works
- Licensed partners for electrical, plumbing and other licensed trades
- Induction ready crews on client contractor platforms
- Photo close out on every job, and a running history per store
Public liability insurance: $20 million.
Program shape
How the work runs
Same order every time. The order is what makes site 40 match site 1.
Each site closes with a completion report: photos before and after, the work performed, and the handover detail. How a national program runs
Agree the scope
Which stores, which assets, and which work is reactive or planned.
Set the path
One place to report a fault, and who attends in each state.
Plan the preventative work
A schedule per store, so faults are found before customers find them.
Attend and close out
Make safe first, fix, photograph, and record it.
Look across the fleet
Repeat faults are flagged, so the fix becomes a program instead of a call out.
A good fit
- Retail groups with stores in more than one state
- Teams tired of managing a different trade list in every region
- Fleets where the same faults keep coming back
Not a fit
- Base building services the landlord already maintains
- Fire equipment servicing and annual fire safety statements, which stay with the landlord or the fire contractor
- Cleaning and security contracts
- A single store with its own local trades already sorted
Run for: Liquor · Large format retail · Convenience and fuel · Shopping centres
Photos
Planned servicing and one off fixes
Rooftop air conditioning serviced on its schedule, and a back of house roller door with graffiti removed and repainted. Every job is logged against the store, so a fault that keeps coming back shows up across the fleet.
FAQ
About reactive & preventative maintenance
What is the difference between reactive and preventative maintenance?
Reactive maintenance fixes something after it fails. Preventative maintenance is scheduled work that checks and services assets before they fail. Most fleets need both, and a record of the reactive jobs shows where preventative work would pay. Start the schedule with anything that has a compliance date, then plant that is costly to lose.
What does planned preventative maintenance mean?
Scheduled work that services an asset before it fails: a filter change, a gutter clean, a roller door service. For a store fleet it is a schedule per store, built from what each asset needs and from the faults the reactive record shows keep coming back.
How often should store maintenance be done?
There is no single interval for a store. Each asset has its own, and for most of them the interval is trade practice, not law. Air conditioning in long trading hours is commonly serviced about every six months, and gutters are usually cleaned twice a year. Our maintenance checklist guide sets out each one.
What should a maintenance contract include?
At the least: which stores and assets are covered, who attends in each state, what counts as out of scope, and how a job is closed out and recorded. Our guide to questions for a multisite maintenance contractor lists what to ask before signing.
What changes the price of a maintenance program?
The number of stores and how far apart they are, which assets are in scope, how much of the work is planned against reactive, after hours attendance, and how many of the trades need a licence. It is agreed for your estate, not taken from a rate card.
Do you publish response times?
No. Response times are agreed in the contract for your stores and your states, not promised on a website.
Who does licensed work such as electrical and plumbing?
Licensed trade partners. Nextage manages the job from report to close out, and the licensed work is carried out by people who hold the licence for it.
Related
Often runs alongside
Commercial painting & graffiti removal
Store repaint programs to the brand colour specification, and graffiti removal and protective coatings for shopfronts and car park walls.
Read more
Site safety & condition audits
Fixed price condition and safety assessment across a store fleet, producing a costed remediation scope.
Read more
Facilities maintenance
Reactive or preventative maintenance for a store fleet, and how to run both
The difference between reactive and preventative store maintenance, what belongs on a preventative schedule, and how to run both across a retail fleet.
Read the guide
Facilities maintenance
In house team, local trades or one contractor: who should run store works?
In house team, local trades or one contractor for repeat store work: what each suits, what goes wrong, and how most retail fleets mix them.
Read the guideFacilities maintenance
Questions worth asking before you sign a multi site maintenance contract
What to ask before signing a multi site maintenance contract: who attends, what happens out of scope, first time fix rates, and what the reporting lets you do.
Read the guide
Facilities maintenance
Retail store maintenance checklist: what to check, how often, and what is actually required
What to check in a store, how often, and which intervals are law rather than practice: air conditioning, gutters, pest control, cleaning, electrical, floors.
Read the guideOne number for every store?
Tell us the fleet. We'll agree the scope and the call out path.