How a national retail maintenance program runs.
The order is the product. The same sequence runs on every program, whatever the trade behind it. It is what stops store forty being solved differently from store one.
A national retail maintenance program is the same facility work run across every store in an estate as one job. Nextage runs it in eight steps: listen and scope, audit where needed, freeze one kit, price it per site, clear compliance before access, deliver multistate, hand over a photo completion pack, then call off the next sites against the same pack.
What good looks like
Three things you should be able to point at
- The same spec at site 1 and site 40.
- A completion pack finance can reuse without asking us for anything.
- One throat to choke.
Saying no to a program usually means rebuilding the hard part somewhere else: the standard, the pricing shape, and the accountability.
Listen & scope
A phone call or a site walk. We want the repeated problem across the estate, not a single job.
Audit, when needed
Quantify the condition before capital is committed. Fixed price, so agreeing to look does not commit you to the work.
Freeze the kit
One standard for materials, dimensions, finish and install method, written down so stores cannot drift apart.
Price per site
A number per store, so finance can stage the program against the annual capital cycle.
Compliance gate
Insurance and contractor platform requirements sorted before anybody is on site, not after.
Deliver
Multistate, through one accountable team and induction ready partners.
Complete & report
A photo handover pack per site.
Call off the next sites
Same pack, no redesign. That is the whole point of freezing it.
What a program covers
Planned, preventative and reactive work, under one owner.
Planned rollouts
The same upgrade at every store: ramps, bollards, switchboards, LED, flooring, signage, repaints. Priced per site and staged to the capital cycle.
Preventative maintenance
A schedule per store for the assets that fail if nobody looks at them: air conditioning, gutters, pest control, pressure cleaning.
Reactive call outs
Make safe first, then fix, photograph and record, logged from report to close out against the store.
Not part of a program
- Base building services the landlord already maintains
- Cleaning and security contracts
- A single store with its own local trades already sorted
Licensed work
Who does the licensed trades.
Nextage manages the program, the compliance and the records. Licensed work is done by people who hold the licence for it. Nextage carries $20 million public liability insurance and is registered on client contractor platforms including LinkSafe, Rapid Global and Pegasus.
| Work | Done by | Service page |
|---|---|---|
| Electrical: switchboards, LED lighting, circuits | Licensed electricians | Switchboard upgrades, LED upgrades |
| Air conditioning and refrigeration | Technicians holding the Australian refrigerant handling licence | Air conditioning maintenance |
| Pest management | Licensed pest technicians. Pest management is licensed work in every state | Commercial pest control |
| Asbestos found behind old boards or linings | A licensed asbestos removalist | Switchboard upgrades |
| Plumbing and other licensed trades | Licensed trade partners | Reactive and preventative maintenance |
Exceptions
When a store does not match the standard.
Exceptions are handled one site at a time, so the standard for every other store stays where it is.
A site that will not take the kit
Found at the audit or the first visit and priced for that site, like every other site, so the standard for the rest of the estate does not move.
A cause outside the scope
Reported in writing with a photo of the actual cause. Whether it is quoted, fixed under an agreed small value threshold, or sent back to you is written into the contract.
Response times
Agreed in the contract for your stores and your states, not promised on a website.
What you get back
Every site closes out with a completion report.
The same document per store, in the same shape, whichever line the job sits in. It is what lets a budget owner sign off a site without attending it.
- Photos, before and after. Taken at the store, per site, so the record is evidence rather than an assurance.
- The work performed. What was done at that store, against the kit that was frozen at the start.
- Handover detail. Enough for the budget owner to close the site out and pass it upstairs unchanged.
A real one: pages from the report for a click and collect ramp at a liquor store in Western Australia. Client, store and contact details are blurred.
To start a program
What we need from you.
Enough to scope the first stage. The audit, where one is needed, finds the rest. We reply within 2 business days, in every state and territory.
- The store list, with the states and addresses in the first stage
- The problem that repeats across those stores, in a sentence
- Which assets are in scope, and which work is reactive or planned
- Your contractor platform and induction requirements
- One store to prove the pack on first
Where it applies
One way of working, whatever the job is.
Storefront protection & bollards
Vehicle impact protection for shopfronts, entries and walkways.
Learn more
Refrigeration & door energy efficiency
Aerofoils and air curtains, measured before and after.
Learn more
Commercial air conditioning & HVAC maintenance
Servicing, repairs and replacement planning for every unit.
Learn more
Digital screens & retail media assets
Centre screens specified, installed and kept running.
Learn more
Commercial switchboard upgrades
Ageing boards assessed and upgraded by licensed electricians.
Learn more
Pressure cleaning & exterior washing
Shopfronts, paths, trolley bays and docks, cleaned on a schedule.
Learn more
Threshold and access ramps
Threshold, kerb and step ramps, measured and made to each door.
Learn more
Reactive & preventative maintenance
Reactive call outs, make safe and planned maintenance.
Learn more
Site safety & condition audits
Fixed price condition audits with a costed scope per site.
Learn moreFAQ
About national retail maintenance programs
What is a national retail maintenance program?
It is the same facility work, run across every store in a retail estate as one job: specified once, priced per site, delivered in each state by one accountable supplier, and closed out with the same completion report at every store. It can be a planned rollout, a preventative schedule, reactive call outs, or all three.
How is a multisite program priced?
Per site. Each store gets its own number after the scope is set, so finance can stage the program across more than one capital cycle instead of committing to the whole estate at once. Nextage does not publish rates, because they depend on the estate.
Who does the licensed work?
People who hold the licence for it: licensed electricians, refrigerant licence holders, licensed pest technicians and licensed removalists. Nextage manages the program, the compliance and the records.
Can reactive and planned work sit in one program?
Yes, and they work better together. The record of reactive jobs shows which faults repeat, and a repeat fault is the signal to move it onto the planned schedule.
Which states do you work in?
Every state and territory: NSW, VIC, QLD, WA, SA, Tasmania, the ACT and the NT, through one accountable team.
Guides
Running maintenance across a store estate
Site audits
Retail store condition audits that finance can actually use
What a store condition audit should capture across a retail fleet, how to price the fix per site, and how to stage it across capital cycles.
Read the guide
Facilities maintenance
Reactive or preventative maintenance for a store fleet, and how to run both
The difference between reactive and preventative store maintenance, what belongs on a preventative schedule, and how to run both across a retail fleet.
Read the guide
Facilities maintenance
In house team, local trades or one contractor: who should run store works?
In house team, local trades or one contractor for repeat store work: what each suits, what goes wrong, and how most retail fleets mix them.
Read the guideFacilities maintenance
Questions worth asking before you sign a multi site maintenance contract
What to ask before signing a multi site maintenance contract: who attends, what happens out of scope, first time fix rates, and what the reporting lets you do.
Read the guideStart with one site.
Prove the pack, then call off the rest.