Guides for retail facility programs
Plain answers to the questions property, format and facilities teams ask before a job is rolled out across a store fleet.
These guides explain the standards, costs and maintenance behind work that repeats across many retail stores, and how Nextage Group runs that work as a national program. Worked examples show a full program from brief to close out, and are marked as composites.
Bollards Featured worked example
Worked example: a shopfront bollard program, from audit to install
A shopfront bollard program for a retail chain usually runs in five stages: a fixed price audit of the higher risk stores, one frozen bollard specification, a price per store, staged installation, and a photo completion report for each store. This example follows those stages for a liquor retailer worried about cars in nose in bays reaching the glass.
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Standards and compliance
What the Australian Standards and licensing rules actually say.
Ramps
Threshold ramps at store entrances, and what AS 1428.1 asks for
What AS 1428.1 says about threshold, step and kerb ramps, how it applies at a retail doorway, and how to fix uneven thresholds across a store fleet.
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Bollards
Ram raids, reversing cars and shopfront bollards
How Australian retailers choose shopfront protection: accidental impact versus ram raids, crash rated versus impact bollards, and what drives the cost.
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Car park & external
Car park bay sizes and wheel stops under AS/NZS 2890.1
Shopping centre bay widths, aisle widths and wheel stop heights under AS/NZS 2890.1, and what drives the cost of remarking a fleet of car parks.
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Flooring
What slip resistance rating does a retail floor need? P ratings explained
What the P0 to P5 slip ratings mean, what the NCC requires for stairs and ramps, and which store areas need the highest wet rating.
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Pest control
What pest control does a food retailer actually have to do?
What the Food Standards Code clause 24 requires on pests, why a pest control contract is not the same as compliance, and what an inspector asks to see.
Read the guide9 guides
Costs and capital planning
What drives the price, and how to stage the work across a fleet.
Switchboard upgrades
When a store switchboard needs upgrading, and what drives the cost
When a retail store switchboard needs upgrading, what drives the cost, who is allowed to do the work, and how to plan upgrades across a store fleet.
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Site audits
Retail store condition audits that finance can actually use
What a store condition audit should capture across a retail fleet, how to price the fix per site, and how to stage it across capital cycles.
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Energy efficiency
Aerofoils on open refrigerated cases: what they do, and why the saving has to be measured
How aerofoil blades keep cold air in open multideck cases, and why the saving should be measured on your own cases before a fleet retrofit.
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Energy efficiency
Air curtains at cool room and entry doors: what they do, and why the saving has to be measured
How an air curtain cuts cold air loss at cool room and store entry doors, why it has to be set up for the opening, and why to measure first.
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Facilities maintenance
In house team, local trades or one contractor: who should run store works?
In house team, local trades or one contractor for repeat store work: what each suits, what goes wrong, and how most retail fleets mix them.
Read the guideBollards
What drives the cost of installing shopfront bollards?
What moves the installed cost of shopfront bollards per site: mounting, the slab, services, spacing, finish, after hours work and approvals. No prices.
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LED lighting upgrades
Which government rebates cover an LED lighting upgrade in a store?
Which state schemes still cover an LED upgrade in a store in 2026: VEU in Victoria, REPS in SA, the ACT scheme, and what changed in NSW.
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Signage
Do you need council approval to change a shop sign?
When a shopfront sign is exempt development and when it needs consent: illumination, heritage and footpath rules, and how to stage a fleet refresh.
Read the guideFacilities maintenance
Questions worth asking before you sign a multi site maintenance contract
What to ask before signing a multi site maintenance contract: who attends, what happens out of scope, first time fix rates, and what the reporting lets you do.
Read the guide6 guides
Maintenance and aftercare
Keeping stores, plant and screens running once the work is in.
Screens & media
Who fixes a dark shopping centre screen?
Why centre digital screens stay dark, who owns the fault between centre, media operator and licence holder, and what a working aftercare path needs.
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Facilities maintenance
Reactive or preventative maintenance for a store fleet, and how to run both
The difference between reactive and preventative store maintenance, what belongs on a preventative schedule, and how to run both across a retail fleet.
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Air conditioning
How often should commercial air conditioning be serviced?
Commercial air conditioning is commonly serviced every six months, filters more often. What a service checks, and who is licensed to do refrigerant work.
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Pressure cleaning
How often should a shopfront be pressure cleaned, and where does the wash water go?
How often to pressure clean a shopfront, trolley bays and car park, and where wash water is allowed to go under NSW, Victorian and Queensland rules.
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Painting & graffiti
Who has to remove graffiti from a store, and when is a coating worth it?
Who has to remove graffiti from a store, what NSW and Victorian councils can do, and when a sacrificial or permanent coating is worth putting on.
Read the guideRoofing & gutters
How often do commercial gutters and box gutters need cleaning?
How often commercial gutters need clearing, what AS/NZS 3500.3 requires of a box gutter, and why a blocked box gutter floods the shop rather than the wall.
Read the guide3 examples
Worked examples
How a program runs from brief to close out. Composite examples, not single client projects.
Bollards Composite example
Worked example: a shopfront bollard program, from audit to install
A composite worked example of a shopfront bollard program for a retail chain: audit, one specification, a price per store, install and photo close out.
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Ramps Composite example
Worked example: click and collect door ramps, measured door by door
A composite worked example of a click and collect ramp program: every door measured, grouped by rise under AS 1428.1, one kit per group, photo close out.
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Screens & media Composite example
Worked example: a shopping centre LED screen with dark patches, from fault to fixed
A composite worked example of fixing dark patches on a shopping centre LED screen: triage, sourcing matched modules, inducted access and written close out.
Read the exampleNot sure where your problem fits?
Describe what keeps happening across your stores and we will tell you.